# Help Center

## Docs

- [Fuel Surcharge (FSC)](https://help.bidright.com/concepts/fuel-surcharge.md): How BidRight uses company and customer fuel pegs to adjust linehaul rates.
- [Lane-level fuel hedge (Breakthrough)](https://help.bidright.com/concepts/lane-level-fuel-hedge-breakthrough.md): How BidRight protects your fuel margin when customers use lane-level fuel programs like Breakthrough.
- [Price with One Number](https://help.bidright.com/concepts/price-with-one-number.md): In BidRight, pricing starts with one number: RPM — your rate per mile.
- [The 6 Stage Workflow](https://help.bidright.com/concepts/six-stage-workflow.md): Every bid in BidRight moves through six stages — from the moment you receive a customer's bid file to the moment you record the outcome.
- [How to Add a Bidding Customer](https://help.bidright.com/customers/how-to-add-bidding-customer.md): How to create and configure a bidding customer in BidRight before pricing a bid.
- [How Data Sync Works](https://help.bidright.com/freightmath/data-sync.md): How FreightMath data reaches BidRight, how often it refreshes, and what to check when something looks off.
- [FreightMath OR (Operating Ratio)](https://help.bidright.com/freightmath/operating-ratio.md): What operating ratio means in BidRight: Historical vs. Modeled OR, and how Core, Inbound, and Outbound combine into FM OR.
- [OR Modeling Fallback](https://help.bidright.com/freightmath/or-modeling.md): How OR modeling fallback hierarchies work when lane-level data is sparse.
- [Troubleshooting Data](https://help.bidright.com/freightmath/troubleshooting-data.md): What to do when FreightMath data looks wrong, missing, or stale.
- [What is FreightMath?](https://help.bidright.com/freightmath/what-is-freightmath.md): FreightMath is KSM Transport Advisors' freight data product — TMS data, historical OR, volume, RPM, and market rates in BidRight.
- [Fix Import Issues](https://help.bidright.com/importing/fixing-import-issues.md): How to resolve common errors that occur during bid file import
- [How to Import a Bid File](https://help.bidright.com/importing/import-bid-file.md): How to upload a shipper bid file, map columns, and validate imported lanes.
- [How BidRight Works](https://help.bidright.com/index.md): How BidRight turns raw bid spreadsheets into consistent, submission-ready pricing.
- [Bid Detail Data](https://help.bidright.com/pricing/bid-detail-data.md): How to use Bid Detail data without relying on a static field list.
- [How pricing works](https://help.bidright.com/pricing/price-with-one-number.md): How to use S-RPM, S-MIN, and S-LH to price lanes consistently.
- [Team decisions](https://help.bidright.com/pricing/team-decisions.md): How Sales, Operations, and Pricing collaborate on a bid in BidRight.
- [Product updates](https://help.bidright.com/release-notes/overview.md): Changelog of new features, improvements, and fixes shipped to BidRight.
- [Follow Up on Bid](https://help.bidright.com/results/follow-up-on-bid.md): Track and manage post-submission follow-up.
- [Prepare Submission](https://help.bidright.com/results/prepare-submission.md): How to export finalized rates from BidRight for submission to a customer.
- [Your First Bid](https://help.bidright.com/start/your-first-bid.md): A complete walkthrough of the BidRight workflow from file upload to rate export.
- [Common Mistakes](https://help.bidright.com/tips/common-mistakes.md): The most common mistakes teams make in BidRight — and how to avoid them.
- [How to Think About Lanes](https://help.bidright.com/tips/thinking-about-lanes.md): A framework for evaluating and prioritizing lanes during bid pricing.
- [Mark Interest](https://help.bidright.com/workflow/mark-interest.md): Mark lane interest before pricing